Troubleshooting of the plugin activation

"Wrong format! The purchase code must be 36 characters long"

Make sure you copy the code without spaces. If the problem persists, you need to paste the code into the activation tab after clearing its formatting. Since the combination of two "ff" can be recognized not as two separate letters but as one symbol because the ff (ff - Latin Ligature) is actually a single Unicode character (U+FB00) such a code can not applied

To clear formatting you can use this service https://textcleaner.net/ following the simple steps:

• paste your code on the https://textcleaner.net/ 
• select "Normalize unicode letters/characters"
• press "Clean"
• copy the cleared code and paste it into the plugin to activate it

 

"Invalid purchase code" error

If you're encountering an "Invalid Purchase Code" error during product activation, follow the steps below to troubleshoot and resolve the issue.

     Step 1: Check the Status Tab

Go to the Status tab in the plugin settings and review the server/environment information. Make sure your server meets all required conditions.

     Step 2: Review Site Health Status

In your WordPress dashboard, go to Tools > Site Health and check for any critical issues, especially those related tocurl extension.

Fix any issues found. The activation process requires proper server communication with our server.

      Step 3: Firewall / Security Plugins

If you're using firewall or security services such as: WordFence, Cloudflare, Sucuri or similar tools

Please whitelist our activation server to allow outgoing and incoming API requests.

Server to whitelist:

• URL: https://s1.merkulove.host/

• IP address: 164.90.208.116

This ensures that your server can properly connect to ours during the activation process.

      Step 4: Disable SSL Verification

In some cases, disabling SSL verification might help. 

             Step 5: Enable Debug Mode and Check Logs

If none of the above steps solve the issue, enable WordPress debug logging and check the debug.log file located at wp-contentfolder

Look for any specific error messages related to the purchase code or server connectivity, and share them with our support team via [e-mail] for further assistance.

Using an Older Activation System?

If you see a server switcher under the Updates tab, it means you are using an older activation system. A newer activation and update system will be released soon, but the current one is still fully functional.

If you're experiencing the "Invalid purchase code" error when using the older system then first try the following:

• Make sure you are using the latest plugin version.
• Navigate to the Updates tab and switch the server from London to Frankfurt.
• Save the changes and press Clear cache
• Go to the Activation tab and try to activate the plugin using your purchase code

All troubleshooting steps listed above are also applicable to the older system.